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Cloud Support / IT Operations Engineer - Multilingual (Houston, Southwest, Bellaire, Alief)
education completed:
bachelors
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Available immediately. Open to onsite or hybrid.
Looking for full-time Cloud Support or IT Operations Engineer roles in the Houston metro area.
WHAT I'VE DONE
• Maintained 95% first-contact resolution for 200+ users in MSP environments — ConnectWise, ScreenConnect, IT Glue, ImmyBot, Dialpad
• Owned Active Directory + Microsoft 365 / Entra ID for 100+ employees, including Intune (MDM), RBAC, VPN configuration
• Ran GitHub + Vercel production deployments end-to-end: branching, secrets / env vars, rollbacks, incident response
• Built and shipped a full-stack web app (Next.js, Neon Postgres, Auth0) from zero to demo-ready in 60 days as the sole technical hire at a stealth startup
CORE SKILLS
Windows Admin • Active Directory • Microsoft 365 / Entra ID / Azure AD • Intune (MDM) • RBAC • ConnectWise • IT Glue • ScreenConnect • GitHub / Git • Vercel • CI/CD • REST APIs • SQL • PowerShell • DNS/DHCP • SSL/TLS • Incident Response • AI-assisted tooling (Claude Code, Codex)
CERTIFICATIONS
CompTIA A+ • Network+ • Security+ • IT Operations Specialist (CIOS) • Secure Infrastructure Specialist (CSIS) • Linux Essentials
LANGUAGES
English, Vietnamese, Cantonese, Mandarin — strong asset for customer-facing support and APAC-facing teams.
EDUCATION
B.S. Digital Communication & Media — University of Houston (Dean's Honor List, 2020)
A.S. Computer Science — Houston Community College (2016)
My website: https://phong-website.vercel.app
Reply through Craigslist's relay; full resume (.docx) sent on request to legitimate inquiries.
— Phong
- OK for recruiters to contact this poster.