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favorite this post **Medical Assistant Needed** Competitive pay and fun company (Houston) hide this posting unhide

compensation: 17
employment type: full-time

*** APPLY HERE: https://www.healthlabs.com/jobs/1050069 ***

DESCRIPTION
We are actively seeking a certified Medical Assistant to fill the role of a Patient Services Coordinator (PSC) with an empathetic demeanor and positive attitude to join our fast growing team! We need someone who feels good making a difference, and can confidently build brand advocacy, deliver empathy and find out what the customer needs and wants. If this sounds like you, HealthLabs.com may be your ideal workplace! We are 100 percent committed to taking care of business and our customers, and if you are too, come join our awesome team in HealthLabs.com's casual environment.

The Patient Services Coordinator (PSC) receives inbound calls from patients. The successful PSC accepts ownership for effectively solving patient issues, complaints and inquiries while keeping patient satisfaction at the core of every decision and behavior.



Responsibilities:
+ No direct patient care
+ Utilizes exceptional phone etiquette and maintains composure
+ Utilizes call center “scripts” to guide the handling different topics
+ Identifies customers’ needs, clarifies information, researches every issue and provides solutions and/or alternatives
+ Manages inbound calls in a timely manner
+ Assist patients with understanding test results
+ Seize opportunities to upsell products when they arise
+ Demonstrate patience and engage patients by going the extra mile
+ Complete required training and demonstrate product knowledge when assisting patients
+ Meet personal/team qualitative and quantitative targets
+ Other duties as assigned

REQUIREMENTS
+ Current Medical Assistant Certification
+ Bilingual (spanish)
+ 1 year previous experience in a customer service (healthcare call center preferred)
+ Strong phone and verbal communication skills along with active listening
+ Patient focus and adaptability to different personality types
+ Ability to multitask, set priorities, and manage time effectively
+ Submit to a background check and drug screening
+ Available Shifts: Sat - Wed 12 pm - 8 pm | Wed-Fri 10-6, Sat & Sun 8-4

BENEFITS
Just a few of the exciting reasons to join our team:

+ Paid training
+ Relaxed, tech-focused environment
+ Wonderful coworkers
+ Company-sponsored health insurance
+ No dress code
+ Company catered lunches
+ 401(k)
+ $17 per hour

Are you our missing piece? Apply with us TODAY!

*** APPLY HERE: https://www.healthlabs.com/jobs/1050069 ***
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6919938039

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