As an employee, Maxim Healthcare Services is one of the largest staffing providers in the nation; we make our employees a top priority. As an employee, Maxim will provide you with the same level of care and dedication that you provide your patients. Our Healthcare Recruiters will work hard to accommodate your career preferences. Our supportive staff will match your skills, experience and schedule to find you the best long-term or short-term assignments. Maxim Recruiters will be available around-the-clock to provide the assistance that you need to get your job done.
Job Duties/Details:
Customer Service Representative is needed to work with a local company to serve as a direct point of contact for customers.
Candidate will:
- Answer incoming calls from providers and members while ensuring a high level of customer service and maximizing productivity with minimum downtime
- Resolve basic types of customer service inquiries including: benefits, eligibility, member material requests, provider look-up and authorization calls
- May also need to locate Explanation of Benefits (EOB) and participate in proactive outbound call program (i.e., welcome calls) to ensure customer satisfaction
- Must be able to quickly and accurately identify and assess individual provider and member needs and take appropriate action to satisfy those needs
- Need to be able to respond to customers in a polite and courteous manner
- Communicate potentially unpleasant or negative information in a tactful manner
- Must be able to consistently meet established productivity, schedule adherence, and quality standards and adhere to quality improvement initiatives
- Ability to learn new skills, and retain large amounts of information, facts, rules, procedures, and codes
- Qualifications include a high school diploma or equivalent work experience
- Customer service background preferable
- PC skills (Word/Excel) desired
- Strong customer service orientation and communication skills
- Attention to detail and quality focused
- Excellent decision making, problem solving and organizational skills
Benefits:
Maxim employees are our greatest asset. We offer the following benefits:
-Competitive Pay
-Direct Deposit
-Positive Work Environment and Friendly Staff Bonuses
-24 hour on-call service
-Referral bonuses
Related Keywords: csr, c.s.r., customer service, customer service rep, customer service representative, customer support, customer care
- Location: Houston, TX
- Compensation: Ranging between $11 and $13 per hour (more specifics to come)
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Phone calls about this job are ok.
- Please do not contact job poster about other services, products or commercial interests.